Past Performance

Leading a team of Technical Account Managers architecting and deploying AI-driven workflows, agentic operations, and automation solutions for global enterprise clients. Operationalized three major M&A technology integrations, driving platform adoption across AI Agents, Copilot, Voice AI, and Knowledge Graph capabilities. Guided distributed teams and executive stakeholders through digital transformation.

Outcome

Accelerated time-to-value, reduced total cost of ownership, and increased platform adoption across enterprise client portfolio.

Led implementation, adoption, and expansion of next-generation AI/ML/NLP chatbot platform across a portfolio of global enterprise clients. Partnered with engineering and data science to optimize conversational AI models for client-specific use cases.

Outcome

Measurable improvements in automated resolution rates and customer satisfaction across portfolio.

Led 30+ person organization across support, success, and professional services. Executed full departmental reorganization, modernizing workflows, tooling, and team structure. Developed strategic roadmaps for all customer success functions.

Outcome

Earned executive-level reference-ability for operational excellence and change management.

Managed ~$60M ARR in operational delivery across banking, financial services, and telecommunications verticals. Drove process optimization as a Six Sigma Black Belt.

Outcome

Measurable improvements in operational efficiency and service quality across top-tier global brands.